Serre Chevalier FRANÇA

Alexandre and Jules had a wonderful time with Killian’s fantastic kids club team! Despite the fact that it was the last week of the season, their enthousiasm, professionalism and kindness were extraordinary! From hosting pre- and post-ski activities to performing on stage, always with full energy. Thank you to all 🩵

Just returned from a special week on the slopes. My son had a fantastic week with the ski team and mini club! Huge thanks to Sally and the team at the mini club who made a really special week! The show was amazing!
Benjamin the ESF instructor was fantastic in the adult group lessons and the slopes of Serre chevalier are incredible! The food in the restaurant was one of the best for the club med’s we have visited. Everything about our week was fab! We will be back!

Highlights:

• Newly refurbished resort.
• Incredible customer service, they can’t do enough for you. The rooms were serviced to a high standard, we never had to wait at the bar for more than a couple of minutes, the staff on the reception desk were incredibly helpful getting us high chairs from the restaurant to feed our little girl in the bar. Our baby was sick in our room and the team were incredible in coming and cleaning it all up for us. Really excellent customer service.
• The general manager was really visible, present and available to feed back to. He was even there at 5am on departure day making sure we got our transfer.
• The cleanliness was impeccable, the common areas are constantly being cleaned/hoovered.
• Ski in and ski out location - the snow was a bit slushy lower down so we started to get the chairlift back down and jumping on the club med shuttle bus which was frequent and only a 5 mins drive from the resort
• The food was buffet but excellent choice and quality. There was a night in the a la carte restaurant included in the all inclusive package which was good as well. There was always a plentiful range of snacks & food available in the bar, in the afternoon after skiing and before going up to dinner.
• The ski hire, boot room/locker set up was all seamless and worked really well. All in the hotel making it so convenient and easy.
• The hotel rooms were sound proofed, we never heard a single noise from any other room which was incredible when you are in a family resort with children everywhere.
• We booked a place in the nursery for our 13 month old - coco and the team were incredible. Their communication throughout the day was amazing and their care for our daughter was really excellent.
• Our daughter was seen by a doctor on site before going into nursery, to make sure she was well and not sick. This is great and gives you peace of mind that all babies are healthy in the nursery.

Areas of improvement:

• Because it’s all inclusive the team miss out on tips, the hotel need to set up a system where you can tip at the end of your stay and it gets split between everyone.
• The temperature of the swimming pool. Especially the baby pool, after 25 mins we had to get our 13 months old out as she was too cold. I fed back to the manager and I believe he will now look to address this.
• It would have been nice to have a wider choice of wine included in the all inclusive package. There was only 1, white, rose and red. All then the others were an additional charge. However, there was a great range of cocktails and spirits included in the package.
• We rented a sledge from the town, it would have been good to have these available to use at the hotel.

I had such a fantastic time at the teen club! The activities were incredibly enjoyable, and I couldn’t have asked for a better experience. From the moment I arrived, everything felt well-organized and engaging. Whether it was the games, the social events, or the creative projects, there was always something fun to do. The energy and excitement throughout the day made it easy to connect with others and just have a great time.

A huge shoutout to Amine and Eva for their amazing efforts in putting everything together. They did an outstanding job not only in organizing the activities but also in making sure everyone felt included and involved. Their positive attitude and dedication were so noticeable, and it’s clear they genuinely cared about making the experience memorable for everyone. Whether they were guiding us through games, encouraging teamwork, or just being friendly and approachable, they played a huge role in making the event a success.

Thanks to Amine and Eva, this teen club experience was unforgettable. I’m grateful for all the hard work they put in, and I can’t wait for the next event!