Rio Das Pedras Exclusive Collection BRASIL

The setting of Club Med Rio das Pedras is simply incredible! Surrounded by tropical rainforest, mountains and the ocean, it’s hard to imagine a more beautiful place to spend a holiday.

We also thoroughly enjoyed the food throughout our stay, with varied, high-quality buffets.

But what impressed us most was the kindness and attentiveness of the staff. The Great Members welcome and service were absolutely exceptional, with thoughtful personal touches that really made a difference. A big thank you to Emilie, and we wish her all the best at Club Med Turkoise!

We’ve stayed at many Club Med resorts over the years and, quite frankly, the level of service here blew us away, especially for a 4-Trident resort!

This was noticeable everywhere, from the bars areas to the restaurant. The G.E.s were incredibly attentive and always on the ball, offering to bring us drinks, clearing tables promptly and getting them ready again in no time.

The housekeeping team deserves a mention too. Our room was always cleaned without us ever having to ask. The housekeeping staff we met around the resort always greeted us with smile and a cheerful Bom dia.

A special mention also goes to the bar team for their delicious cocktails, served with never a queue at the bar The bartenders were always smiling and incredibly friendly, making a real effort to understand my attempts at Portuguese or even trying to speak a little French themselves.!

Our 15-year-old son would particularly like to thank Queijo, PH and John for the fantastic job they did at the Teens Club!

Despite the small number of teenagers and the language barriers between them, he had an amazing time and was always eager to join the group.

He especially loved the activities, particularly the group games, which he found really original and well organised. It was a very positive change from some of his experiences at other Club Med resorts.

Well done to all three of them for their energy, creativity and ability to make the Teens Club so much fun, even with a small group and different languages!

One of the biggest surprises of our stay was the arrival of a corporate convention involving hundreds of people. Overnight, we suddenly felt as though we’d been invited to a business conference we’d never signed up for! Very noisy atmosphere, endless queues at the buffet, and a restaurant that had turned into a company cafeteria…

We completely understand the commercial appeal of hosting such events for Club Med, but we feel that groups of this size are difficult to reconcile with the brand’s move towards a more upscale experience when they share the same facilities as holidaymakers.

That said, we really want to highlight the efforts of the staff on site, particularly the restaurant teams, who did everything they could to minimise the disruption. Following complaints, a dedicated area was set up for the group, and we could see how hard the teams worked to make this arrangement function.

So this is absolutely not a criticism of the staff — quite the opposite! We simply believe that conventions of this size should be better planned and managed by Club Med, with suitable spaces and arrangements so that everyone can fully enjoy their stay.

Now for THE biggest downside of our stay: apparently, children rule the resort. Rules seem to exist, but nobody appears willing to enforce them.

Between children running around the restaurant carrying food, others climbing the decorative plants, or even standing on a breakfast table with their shoes on (bon appétit, everyone!), we witnessed some truly memorable scenes.

A special mention goes to the mother who decided to place her young child right in the middle of a circuit training session — even though she wasn’t taking part herself. Fitness with live obstacles: what an innovative concept! Presumably, the complimentary accident is included in the All-Inclusive package.

We’ve stayed at many Club Med resorts with our own children over the years, and we have absolutely nothing against family-friendly resorts. But family-friendly shouldn’t mean rule-free.

What frustrated us most was the lack of intervention from staff when these things happened. In trying not to upset anyone, a handful of families are allowed to impose their lack of consideration on everyone else. And at these prices, we frankly expect better from Club Med!

Despite these issues, the beautiful setting, the atmosphere and the kindness of all the G.O.s and G.E.s mean that we will almost certainly return to this resort. We sincerely hope, however, that Club Med will take a serious look at how it manages large corporate events and enforces basic rules for children.

We visited Club Med Rio Das Pedros in October. The weather was warm though dull at times. We enjoyed the activities such as water skiing and the waterfall walk.
We loved the Brazilian bbq along with live music on the beach...something that we will remember fondly!
This is a beautiful resort!
Thank you to the guest relations team for their kind attention and help when we were trying to locate our departure taxi....especially Emilie!
We plan more trips to South America and would love to return!

Claudiciane is an excellent waiter at the restaurant!

Great experience! Valeria at the main restaurant was very courteous and obliging

Valeria was amazing. So helpful and nice.